Rewards Programme
Your skincare pays you back.
With the VITADERMIS rewards programme you collect points with every purchase – and redeem them as a voucher next time. Free, no commitment, right inside your customer account.
Sign in now and secure 50 points
How it works
1. Sign in
Create a customer account or sign in. Your participation starts immediately – and we give you 50 points as a welcome gift.
2. Collect points
You receive 1 point for every euro of net product value. From the Gold tier it is 2 points, from Platinum 3 points per euro. Points are credited as soon as your order has been paid and shipped.
3. Redeem
From 100 points you convert your balance into a voucher – 100 points are €5. The voucher is ready in your customer account and applies to your next purchase.
Your tiers
| Tier | From | Points per € | That equals |
|---|---|---|---|
| Rose Gold | Sign-up | 1 point | 5 % of your purchase back |
| Gold | 1,500 points collected in 12 months | 2 points | 10 % back |
| Platinum | 3,000 points collected in 12 months | 3 points | 15 % back |
Your tier is based on the points you have collected in the last twelve months – the 50 welcome points count. As soon as that total reaches a threshold, the higher rate applies to all further purchases. Redeeming points does not change your tier. Points older than twelve months drop out of the calculation; returned orders are deducted. You can see your current status in your customer account at any time.
Redeem points
You choose the amount, we create the voucher:
| Points | Voucher |
|---|---|
| 100 | €5 |
| 200 | €10 |
| 400 | €20 |
- Applies from a product value of €40.
- Personal, single use, valid for 12 months.
- Only one open voucher at a time: use it before you create the next one.
- Cannot be combined with other voucher or promotion codes – one code per order.
Good to know
What are points calculated on?
On the net product value of your order: the product price without VAT and without shipping costs, after any discounts. An example: for products worth €74.00 (incl. 19 % VAT) that is €62.18 net – you receive 62 points.
When are points credited?
As soon as your order has been paid and shipped. Until then the order overview in your customer account shows that the points will follow after shipping.
How long are points valid?
Twelve months from the day you received them. When redeeming, we automatically use the oldest points first – 30 days before they expire we remind you by e-mail.
What happens with a return?
The points for returned items are deducted proportionally.
Where can I see my points balance?
At any time in your customer account under "Rewards" – with your current tier, your balance including its value in euros (1 point = 5 cents) and all movements.
Frequently asked questions
Does participation cost anything?
No. Participation is free and can be cancelled at any time.
Do I also get points if I ordered as a guest?
Points are collected in the customer account. If you ordered as a guest before, the orders of the last twelve months placed with the same e-mail address are credited retroactively when you join the programme. An account is created in under a minute – and brings you 50 points straight away.
Can I transfer points to another account?
No, points are personal and non-transferable.
Can I have points paid out?
No. Points are redeemed exclusively as a voucher for purchases at VITADERMIS.
How do I get my voucher?
In your customer account under "Rewards" you choose 100, 200 or 400 points. The code appears immediately on the page and stays saved there under "Your vouchers". You enter it in the cart or at checkout like any other voucher code. Vouchers are created only when you ask for them – never automatically.
Do the 50 welcome points count towards my tier?
Yes. They count towards the points of the last twelve months that determine your tier. You can redeem them together with the first points you collect, from 100 points.
Do I lose my tier when I redeem points?
No. Your tier is based on the points collected in the last twelve months – redeeming does not change that. Only when points become older than twelve months or orders are returned can the total fall below a threshold.
Why do I have fewer points than the order value?
Because points are calculated on the net product value – without VAT and without shipping. You can see the exact calculation for every order in your customer account.
What happens if I delete my customer account?
Your points balance and your tier expire together with the account. Unredeemed points are forfeited.
The terms of participation of the rewards programme apply. Information on how we process your data can be found in our privacy policy.
